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Shipping and Return Policy


OUR SHIPPING POLICY

Most orders placed before 2 p.m. EST Monday through Friday are shipped the same day. Larger orders may require 1 to 2 business days to fulfill and ship. Orders placed on the weekend will be shipped on Monday. Please feel free to contact us to confirm your shipping details.


Standard Shipping: Please note that our standard method of shipping is via the United States Postal Service (USPS). We are located in Michigan, so if your shipment is going to the Midwest or the East Coast your order will generally arrive within 2 to 5 business days. If the shipment is going to the West Coast, the order will generally arrive within 3 to 7 business days.


Upgraded Shipping: At an additional cost, we do offer upgraded shipping through United Parcel Service (UPS). A variety of shipping options are available including:
UPS Ground
UPS 3-Day Select
UPS 2nd-Day Air
UPS Next-Day Air
If you prefer one of the UPS shipping options, please call us at 1-800-245-7742 or (734) 284-7661, or e-mail us at classicaccents@bignet.net.


Canadian Orders
For our customers living in Canada, the primary method of shipping is the USPS. All orders normally take 1 to 2 weeks to arrive, depending on customs inspections of your shipment. If you have any questions or concerns about shipping options, please call us at 1-800-245-7742 or e-mail us at classicaccents@bignet.net.



OUR RETURN POLICY

At Classic Accents, we pride ourselves on customer service and satisfaction. We will gladly accept items for a refund or exchange within 30 days of original purchase as long as they are returned in their original condition (i.e., not scratched or otherwise damaged, no paint blemishes, etc). We strongly encourage all of our customers to carefully inspect their shipments upon receipt to ensure their total satisfaction.


Please note that returned items NOT in their original condition will be assessed for manufacturer/shipping vs. customer damage and a determination will be made on the refund or exchange status.


All exchanges and returns will be processed within 5 business days of being received.



Return Procedure

Following are three simple steps to ensure that your return/exchange is handled in a timely fashion:


1. Make a copy of the original invoice and jot down on the invoice the reason for the return and the course of action you would like us to take (i.e., exchange or refund). (If you don't have the original invoice, don't worry! On a sheet of paper, include your name, address and phone number, the reason for the return and the course of action you would like us to take.)

2. Carefully repackage the items (wrapping items individually as you received them) so they are not further damaged upon their return.


3. To return via the United States Postal Service (USPS), please send to:

Classic Accents
ATTN: Returns Dept.
P.O. Box 1181
Southgate, MI 48195


To return via UPS or FedEx, please send to:

Classic Accents
ATTN: Returns Dept
13631 Brest St.
Southgate, MI 48195